Question 1

Can I manage multiple client stores with one account?

Accepted Answer

Yes — but only after active consent from each shop owner (Art. 6(1)(a) GDPR). With the Enterprise plan, you invite up to 3 stores. The owner confirms the link in the in-app dialog and individually selects from 14 permissions which tasks to delegate. The consent is recorded in the consent log pursuant to Art. 7(1) GDPR. Events from linked stores count toward your owner quota (100K). Each store remains completely separated through strict data isolation and the shop owner can withdraw the consent at any time under Art. 7(3) GDPR.

Question 2

Which plan do you recommend for agencies?

Accepted Answer

It depends on the size of your clients. For most agency clients, the Scale or Enterprise plans are suitable, which offer higher event volumes and extended features. All plans can be selected directly through Shopify Billing inside the app — including the Enterprise plan, which includes up to 3 linked stores via the consent flow. You can find all details and the full feature comparison on our pricing page.

Question 3

How fast is the setup per store?

Accepted Answer

The basic installation takes just a few minutes: install app, enter platform credentials, done. The Web Pixel Extension is automatically deployed. For the initial setup of a new client store, plan 15-30 minutes, including platform connection and test events. The agency link itself is established after the invitation, once the shop owner confirms in the in-app dialog.

Question 4

Are there agency discounts or partner conditions?

Accepted Answer

Yes, through our partner program we offer fair conditions for agencies. This includes prioritized support, co-branding materials and a fair compensation structure. Apply on our partner page for all details.

Question 5

What are the 14 capabilities and why so granular?

Accepted Answer

The 14 permissions cover every task an agency owner can take over for a linked store — from read-only stats (view_analytics) to configuring platform credentials (manage_platforms), tracking settings (manage_tracking_settings), audiences (manage_audiences), reports (manage_reports) and the debug console (access_debug). The shop owner decides granularly what to delegate. For example, a client can grant only view_analytics without the agency owner being able to change tracking settings.

Question 6

What's the difference between 'Agency-managed' and 'Self-owned organization'?

Accepted Answer

With 'Agency-managed' (AGENCY_MANAGED), the agency owner is a legally separate service provider managing a third-party shop. They count as a further recipient within the meaning of Art. 4(9) GDPR — not a sub-processor, but an independent ShopiPixel customer with their own contractual relationship. The legal basis for the data sharing is the explicit consent of the shop owner under Art. 6(1)(a) GDPR; the possibility of the transfer is disclosed in the DPA (§12). With 'Self-owned organization' (SELF_OWNED), both stores belong to the same controller — e.g. when you operate multiple Shopify stores yourself. The shop owner actively selects the type in the in-app dialog.

Question 7

What happens when the shop owner ends the link?

Accepted Answer

The owner can end the link at any time in settings with a single click — immediately effective and without justification (Art. 7(3) GDPR). From that moment on, the agency owner has no access to the store. Sub-stores that were paid exclusively through the agency link automatically fall back to the FREE plan. All previous actions of the agency owner remain traceable in the shop's audit log.

Question 8

What data is shared between linked stores?

Accepted Answer

Only aggregated data within the delegated capabilities is shared: dashboard stats, event metrics, attribution data, audience configurations and — if delegated — platform credentials. NOT shared with the agency owner: raw customer data (emails, phone numbers, addresses — neither plaintext nor as hashes), Stripe or Shopify billing data, bank details, and app settings outside the delegated capabilities. Each store keeps its own encryption keys — credentials remain shop-isolated and are only visible/usable to the agency owner if manage_platforms is explicitly delegated.

ShopiPixel for
Agencies

Why agencies choose ShopiPixel

Multi-Store with Consent Flow

Fast Setup

German Support

Privacy by Design

10+ Platforms

Additional Revenue Source

How to get started

Send invitation

Shop owner confirms consent

Manage with delegated permissions

Flexible plans for every store size

Frequently asked questions from agencies

Ready to offer your clients better tracking?

ShopiPixel forAgencies